These Terms & Conditions ('Terms') set out the agreement between you, the customer, and Flower Delivery Esher ('we', 'us', or 'our'), governing the online ordering, payment, and delivery of flowers throughout Esher and its surrounding areas. By placing an order for flower delivery through our website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not accept these Terms, please do not place an order with us.
Our flower delivery service is available to customers based in Esher and neighbouring locations within our designated delivery radius. These Terms apply to all orders placed within these areas. Please ensure you check our delivery coverage before placing your order to avoid disappointment.
We offer a seamless online ordering experience to get flowers delivered across Esher. The steps to place an order are as follows:
Once your order is received, you will receive an on-screen confirmation and, where possible, an order reference number. Please keep this for your records. You will also receive confirmation via email when your order has been accepted.
We reserve the right to decline, cancel, or amend any order, for reasons including but not limited to suspected fraud, insufficient stock, unavailability of delivery, or incorrect contact information. If this occurs, you will be notified as soon as possible and a refund will be provided where applicable.
All prices listed on our website are in GBP (£) and include VAT where applicable. We accept a range of secure payment methods as set out on our checkout page, typically including credit/debit cards and other online payment options. Full payment is required before your order can be processed for delivery.
By providing payment details, you represent that you are authorised to use the payment method. Orders will not be dispatched until payment is successfully received. In the event of any issues with your payment, we will contact you to resolve the matter and your order may be delayed until payment is received in full.
We make all reasonable efforts to ensure that the prices and descriptions of all products on our website are accurate. Should any pricing error arise after your order is placed, we will contact you regarding your order, giving you the option to cancel your order or proceed at the correct price.
We deliver throughout Esher and the local areas as detailed on our website. We aim to deliver on your selected date; however, deliveries may be subject to delays due to reasons outside our control, such as weather conditions or high demand during peak times.
It is your responsibility to ensure the recipient’s delivery address and contact details are correct. We are unable to refund or redeliver orders where incorrect or insufficient delivery details have been provided.
Where the recipient is not available to accept the delivery, we will follow any delivery instructions provided or leave the item in a safe place (at our discretion). Alternatively, we may attempt delivery to a nearby neighbour or arrange a re-delivery at our earliest convenience. In such cases, we consider the order fulfilled and are not liable for any loss or damage thereafter.
Should a specific flower, container, or other item be unavailable at the time of order, we reserve the right to substitute it with a similar product of equal or greater value, ensuring the overall presentation and value remain uncompromised.
If you wish to cancel your flower order for delivery in Esher, please do so as soon as possible. Typically, cancellations can be made without charge if notified before your order has been prepared or dispatched for delivery. Due to the perishable nature of flowers, once an order is prepared, changes or cancellations may not be possible and any refund or exchange will be at our discretion.
To request a cancellation, please contact our customer service team with your order reference. If your order has not yet been prepared, we will process your cancellation and refund within a reasonable timeframe. If the order has already been dispatched, cancellation or refund may not be available.
We reserve the right to cancel orders that cannot be fulfilled due to unforeseen circumstances, such as supply limitations or significant delivery challenges. In this case, a full refund will be processed and you will be notified as soon as possible.
We strive to ensure that every bouquet or arrangement delivered in Esher meets the highest quality standards. If you are unsatisfied with your order or if it arrives damaged, please notify us within 24 hours of delivery, providing your order reference and a description of the issue, including photographs where possible.
Subject to review, we may offer a replacement, refund, or alternative remedy at our discretion. We will not process refunds or replacements for complaints received more than 48 hours after delivery, except in exceptional circumstances. Due to the perishable and personalised nature of flowers, returns are typically not required.
If a refund is agreed, it will be processed to your original payment method within a reasonable period. Please be aware that refund times may vary between payment providers.
By using our website to order flower delivery in Esher, you agree to use the site only for lawful purposes and in accordance with these Terms. You may not misuse the site or attempt to gain unauthorised access to any part of the website or related systems.
We aim to ensure our website is accessible and up-to-date at all times but cannot guarantee uninterrupted or error-free service. We reserve the right to modify or withdraw any aspect of the website or its content without notice as required.
We take care to ensure accurate product descriptions and images on our website, but as flowers are a natural product, variations in colour, size, and shape may occur. Seasonal availability may also affect the inclusions in a bouquet. The images displayed are provided for guidance and the delivered item may differ slightly as a result.
Where vases, baskets, or accessories are pictured, they are included only if specifically stated in the product description. If a particular item is unavailable at the time of order, we reserve the right to substitute it with a similar item of equal or higher value.
When placing an order for flower delivery in Esher, you may include a personal message for the recipient or provide special delivery instructions. Please ensure your message is appropriate and does not contain offensive, illegal, or discriminatory content. We reserve the right to refuse to process or deliver any message that breaches these requirements.
We will do our best to follow any specific instructions regarding delivery, but this cannot always be guaranteed, particularly if access to the delivery address is restricted or if special instructions are unclear.
You are responsible for:
Failure to comply with these responsibilities may result in delays, failed deliveries, or additional charges, for which we are not liable.
We take every care in the preparation and delivery of flowers within Esher and the surrounding areas. Our liability to you, whether in contract, tort, or otherwise, will not exceed the total price of the order in respect of which a claim is made.
We are not liable for:
Nothing in these Terms affects your statutory rights as a consumer under UK law, or our liability for death or personal injury resulting from negligence, or for fraud.
Your personal information is processed in accordance with our Privacy Policy, as required by UK data protection laws. We do not share your data with third parties except as necessary to process your order and deliver the service. Please refer to our Privacy Policy for more details.
These Terms & Conditions, and any contract between you and Flower Delivery Esher, are governed by, and construed in accordance with, the laws of England and Wales. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.
We reserve the right to update or modify these Terms & Conditions at any time. Updates will take effect from the date of publication on our website. We recommend checking these Terms regularly to ensure you are aware of the latest version before placing an order.
If you have any questions regarding these Terms & Conditions for flower delivery in Esher, or require assistance with your order, please reach out to our customer service team using the contact options provided on our website.
Thank you for choosing Flower Delivery Esher for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Esher, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Esher.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
